FAQ's
Return products in 30 days from date of purchase and we will issue a refund, store credit, or fulfill an exchange at your request. You choose what works best for you. But we will need your help to make it easy for you and us.
Our only requirements are:
- Return the products in the same condition that you received it, unworn and unused (except to try on inside the home), with any tags, and in its original packaging.
- Follow our step-by-step instructions for return (essentially to include our provided RMA email with number, use trackable shipping, and ensure package is delivered undamaged to the best of your ability). Please note that all return shipping costs will be your responsibility. Our prepaid shipping labels may get you better rates than other options available directly to you.
Please see full return policy and instructions see the refund policy page here.
You can always contact us for any return questions at info@islamicthreads.com
We are happy to offer discounted rates and more options to meet your needs. In addition, orders over $75 receive free economy shipping.
We request up to 5 business days to fulfill your order. We use USPS Priority services as the primary shipping service. After order fulfillment your package should be delivered to you within 3 - 4 business days. Upon successful package acceptance at the shipping carrier, you will be updated with a tracking number with information about your products' shipping progress.
For faster delivery options, additional surcharges will apply. Please see the options available at checkout for your preferred speed and cost.
We accept most major credit cards (Visa, Mastercard, American Express), PayPal, and Venmo. You are billed upon confirmation of you order.
We work with tailors who handcraft all of our products. Customizations are welcome. Each custom piece or alteration will require a separate quote from the tailor plus additional international shipping cost. Each custom order will also need additional production and international shipping time. Contact us to share your needs, and we will work with our tailors to offer you our best quote for your custom products.
To give you a rough idea about the expected costs (the following is not a price list, and is invalid for quotation purposes), simple hems of a standard size should cost around $5. New custom sizes may cost around $10.
Shipping cost will be minimized if you agree to wait for our next batch order of inventory. However, if you need your custom order expedited from overseas, it could cost as much as $25 with manufacturing and shipping cost combined.
All quotes for customization are on top of standard retail price, plus domestic shipping and tax as applicable to your order.
See? Not so difficult, so let us know what you need! We will be happy to fulfill your custom orders for you and your family.